Network Administration
01)Planning, Creating and Maintaining User and Group Accounts to ensure that each user can Log on to the Network and Access Resources .
02)Smooth functioning of Network Printers and advice on common printing problems. This ensures users can use the printer resources easily and efficiently.
03)Troubleshooting and maintenance of existing Networks (LANS/WANS).
04)Providing a comprehensive report on the exiting status of the network with the weaknesses and the possible remedies, after a thorough study.
05)Structured cabling (Data, voice and power)
06)Troubleshooting, configuring workgroup networks (using Windows 98/2000/XP/Vista and Win 7)
07)Troubleshooting, domain configurations (using Windows NT 4.5/Win 2000 Server/Win 2003 Server and Win 2008 Server)
08)Monitoring and troubleshooting on mail and proxy servers.
09)Monitoring internet traffic on IP addresses.
10)Domain security policy.
Network Security
01)Planning and enforcing Security Policies for protecting data and shared Network resources, including Folders, Files and Printers.
02)Data and Network Security Solutions.
Virus Protection
01)Introducing, advising and troubleshooting on most effective and reliable virus protection solutions, etc (single user, 3 users and corporate version).
02)Free updates could be provided if the virus guard is purchased from us.
Systems Administration
01)Troubleshooting on Active Directory (Domain) infrastructure planning and implementations.
01)Escalation to the management of the outstanding calls to ensure the maintenance of acceptable service levels.
02)Contacting the user to verify the successful completion of the call.
03)Maintenance of standard software on the systems including mail servers, proxy servers.
04)Communicate, clarify and solve possible problems related to internet connections/service provider.
05)Troubleshooting, service and repair of system hardware (replacement components excluded)
06)Installation and setting-up of possible equipment, replacement (replacement equipment excluded)
07)Training staff on IT Services.
08)Providing IT Consultancy Services as and when the need arises.
09)Troubleshooting and diagnosing issues on hubs, switches, routers and data cabling.
Data backup procedure
01)Advice and training to be given on a proper and an effective data backup procedure.
02)Advice on most latest, safe and suitable method of daily, weekly, monthly data backing up of the Company.
03)Advice on contingency plans (Disaster Recovery) on Data and hardware and a remote site to work during a crisis situation.
04)Advice on Data Recovery Services.
